I signed up for a 24-month contract with Orange 18 months ago and I want to switch providers because my speeds are absolutely terrible. The salesman told me there would be cancellation fees, but I'm not sure if that's even legal after all this time. What am I risking?
Don't pay the fees without checking your exact situation first, because if Orange promised you speeds they're not delivering, you can claim breach of contract and potentially get out of it without penalties. Most people just accept what they're told on the phone, but it's often negotiable if you have proof the service is actually failing (speed tests, support calls that don't fix anything). Try contacting customer service directly first by reminding them you didn't get the service you paid for, and keep a written record of that conversation before you mention cancellation.
At 18 months out of 24, you're still in your commitment period so yeah, Orange can charge you early termination fees (usually around 49-100€ depending on your contract). After that, it really depends on what's written in your terms and conditions: some contracts include a gradual reduction in fees or even free exit after a certain period. I'd suggest checking your contract or calling Orange directly to find out the exact amount instead of relying on what the sales rep told you. If your speeds are really terrible compared to what was promised, you can also try negotiating a fee-free cancellation by emphasizing that, but it's not guaranteed.
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