I bought an iPhone 15 Pro from M.Video a week ago, I'm using it, but I decided the model isn't right for me. The box has no damage, the phone is in perfect condition. Will they take it back for this or only if there's a defect?
The Consumer Protection Law gives you the right to return a product within 14 days even if you just didn't like it - this is called a return due to not matching your taste or preferences. The main condition: the product hasn't been used, the packaging isn't opened. But your situation is trickier because you've already been using the phone for a week, and that hurts your chances.
As a rule, stores only refund money for electronics if they're unopened or there's a factory defect. M.Video usually requires the smartphone to be in its original packaging, not activated and never turned on. If you turned it on and used it - they have the right to refuse. But it's worth trying: bring your ID, the box, all the accessories, go to the same store and explain that the phone didn't work out for you. Ask them to refund your money or exchange it for a different model. If they refuse, refer to the law, but honestly - with a used product stores rarely make concessions without serious reasons.
If you really want to avoid the hassle - sell the phone yourself through Avito or a marketplace. You'll lose a bit, but you'll sort it out faster.
Actually, the law works in your favor here, so it's really not a question of whether they'll let you, but how to do it properly! We have 14 days to return goods of satisfactory quality if they don't suit us - this doesn't require any proof of defects. The main condition is that the item shouldn't be used, has no damage, and you need to have a receipt or warranty card.
In your case everything checks out - a week has passed, the box is intact, the phone is in perfect condition! Just go to M.Video with the phone, box, all accessories (headphones, cable, if there were any) and your receipt. Say you've decided to return it because the model doesn't work for you - that's enough. Sometimes they ask for a reason, but they can't demand a detailed explanation or refuse just because you "didn't like it." If they try to give you a hard time, calmly remind them about consumer protection laws!
I had a similar situation with a tablet - the screen turned out to be too small for me, and I used it for literally two days. The salespeople initially wanted to make a fuss, but when I mentioned my right to return it, everything went smoothly in twenty minutes! The refund usually goes to your card or in cash - clarify whichever works better for you.
Log into answer.
