I took the printer in for warranty service - there's an issue with the print head. The service wants to charge me 2000 rubles for the part. Shouldn't this be free if the warranty is still valid?
You're absolutely right to be upset - during the warranty period, replacement of parts due to manufacturing defects should be free of charge. Demand a written explanation for why they're charging you: they might be trying to blame it on mechanical damage or claim the warranty was voided for some reason. If their claim is unfounded, file a complaint with the service center's management or contact the manufacturer directly - they have an interest in making sure their authorized centers don't operate this way.
It's not really a question of whether you should be upset, but rather how to be upset properly. Ask them for an official invoice or estimate on paper - right there at the service center, don't walk away - with the reason for payment and the fault code clearly stated. Then take a screenshot, send it to the manufacturer's support with a complaint: the service center might only be authorized in name, but the manufacturer usually responds quickly to stuff like this because it damages their reputation.
Was the printer bought at a service center or at a regular store? If it's a store, go there first - they're responsible for the warranty, not the service center. The service center is just the executor and often charges money because it's listed in their price list, but that doesn't mean you have to pay. Demand an estimate on paper stating the reason for payment and referencing the warranty terms - either they'll find a part in their warranty stock, or they'll file a claim with the manufacturer instead of charging you.
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