I bought an LG DVD player from Media Markt three months ago and now it's having problems with the reader. I wanted to know if I still have the right to return it or if the deadline has already passed. I have the receipt saved.
After three months you're already outside Media Markt's standard return window, which is usually 14 days 📦 but what you can do is file a warranty claim, because the player should work properly for at least two years from purchase. With your receipt saved you have everything you need to contact LG's or Media Markt's technical service and request a repair or replacement at no cost. Best to do it as soon as possible, especially if the problem started shortly after you bought it.
Your best option is to go straight to the manufacturer's warranty, not the store's return policy. Three months is already past that 14-day window, but the legal warranty (which is generally two years in most countries) covers manufacturing defects like reader issues. Take your receipt and the DVD player to Media Markt or contact LG directly so they can repair or replace it at no cost. A practical tip: before you go, take photos or videos showing the problem (won't read discs, gives an error, whatever it is), because it makes the process way easier and keeps them from saying maybe you damaged it after you bought it.
The store's return policy no longer applies, but that doesn't mean you're out of options. What most people don't know is that if the player failed due to a manufacturing defect (not from misuse), Media Markt is legally required to repair it or replace it for free for at least a year from purchase, even if the return period has passed. Bring your receipt, the player, and explain exactly when the problem started; if it was shortly after you bought it, they have to take care of it. Just make sure it's not something you caused yourself (overheating, drops), because if they see that, you lose the right.
Your purchase receipt is your best ally here, so keep it safe. Unfortunately, the store return policy doesn't apply to you anymore after 14 days, but that's the least of your worries. The important thing is that the player has a functional defect and that's covered under legal warranty, which in Spain covers two years from purchase. Media Markt is obligated to repair it or replace it at no cost during that period, regardless of the 3 months.
What nobody usually clears up is that you have two paths and one is faster than the other. You can go straight to Media Markt with your receipt and demand that they activate the legal warranty - they have to process it without asking questions if the problem is obvious. But if you'd rather skip the store, contact LG directly and they'll send you a warranty form; it generally takes longer because they have to verify the serial number and all that. My advice is to go to Media Markt first because you already have the relationship established and the receipt in hand.
One practical thing: bring the player in its original box if you have it, or at least well packaged. Stores sometimes make a fuss if you show up with the device stuffed in just any bag, even though they don't have a leg to stand on. And be clear at the store: don't ask for a return, ask for activation of legal warranty due to manufacturing defect. That word - warranty - opens more doors than return at this point.
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