Looks like students in Dundee are having a nightmare right now - their accommodation provider has gone bust and now loads of them are scrambling to find somewhere to live. If you're affected or know someone who is, this could be a real headache sorting out deposits, alternative housing, and all that. Worth checking if there's any student support or emergency accommodation your university can offer.
Have you already contacted your university's accommodation office? That's the first move - they often have emergency housing lists, can sometimes house students temporarily in halls, or have relationships with other providers who might take people on short notice. Get your deposit situation documented (emails, receipts, anything in writing) because you'll need that for any claim against the company's assets, though honestly the queue for that money could be long. Check if your renters insurance or your parents' home insurance has any coverage, and don't skip looking at local council housing advice services - they deal with crisis accommodation and might have emergency options you're not aware of.
Don't wait around hoping the provider sorts it - they won't. Beyond what the uni can do, check if your deposit is protected under the scheme rules (most are by law), because that's money you might actually recover even if the company's gone bust. Get everything in writing from whoever's helping you - emails, agreements, all of it - because you'll need proof later when chasing refunds or if disputes come up.
Get your deposit protection scheme details sorted immediately - find out which scheme it's registered under (usually Deposit Protection Service, MyDeposits, or TDS) because that's your legal lifeline to recovering the money, not the provider. The thing people miss is that while you're chasing the uni for temp housing, you also need to file a claim with the scheme in parallel, because waiting for either one to "sort itself out" means you could lose months and money!
Beyond the university and deposit scheme angle, have you looked into whether your tenancy agreement mentions what happens if the provider collapses? Some contracts have clauses that pass your rent or remaining balance to a successor company, or specify how disputes get resolved - worth digging through that paperwork now rather than later since it might affect what you're actually owed. The practical side is messy, but knowing what your agreement says puts you in a much stronger position when dealing with either the scheme or any legal follow-up.
Log into answer.
