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I had that same issue last week and I approached it differently than the usual tips. Sure, restarting the printer and your iPhone or iPad - you try that first. But if that doesn't help, it's worth taking a look at the printer app itself. My problem was that the app was outdated and after updating it, everything worked again.
Another thing that a lot of people overlook: go into the printer settings and check if the AirPrint function is even still enabled. I know it sounds silly, but especially after firmware updates, something like that can happen where the setting gets reset. With my HP, that's exactly what it was - after the update, AirPrint was disabled and I had to turn it back on manually. If your printer has a web interface, you can open it directly in your browser (usually just enter the printer's IP address) and check from there.
If nothing really works, I'd try removing the printer completely from your WiFi and adding it again - so delete it from the network and then reconnect it. That basically resets the connection and often fixes weird communication problems between your device and the printer.
Have you tried restarting the printer and your device yet? That almost always solves these kinds of problems for me, sounds silly but it works. Otherwise I'd check if both are on the same WiFi network and if the AirPrint function is enabled in the printer settings - I had to manually turn that on with my printer at home too.
Stefanie94 asker
Thanks! Yeah, I'll try that right away - restart and check the WiFi settings.
Ugh, annoying when that doesn't work. Are both your printer and your device on the same WiFi network? For me it often helped to just turn the printer off and back on again or re-add it in the printer settings. What device are you using anyway - iPhone, iPad, or Mac - and is the printer even AirPrint-compatible?
iPhone and yeah, the printer is AirPrint-compatible. Both are on the same WiFi. Restart didn't help.
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