I bought a web design course for 15,000 rubles through a platform, but I couldn't study it because of work. I only got through 10% of the material. The seller says a refund is impossible because it's a digital product. What rights do I have?
The Consumer Protection Law gives you 14 days to return goods of proper quality, and this applies to digital goods too - but with one condition: you shouldn't have accessed the content. Since you've already completed 10% of the course, the platform can refuse on exactly that basis. However, it's worth checking the refund terms on the platform itself - some reputable services offer a guarantee period (a week or two) during which you can get your money back for any reason if the material didn't work out.
If the platform refuses, try contacting tech support directly with the argument that you didn't have a chance to assess the quality of the product. Sellers often meet you halfway with a polite approach, especially if it's been less than a month since purchase. Also check how you paid - if it was by card or e-wallet, you can file a complaint with your bank or payment system; they sometimes side with the buyer in cases of unfair trading practices.
As a last resort, you can file a complaint against the platform or report it to the consumer protection agency, but that's a longer process. Keep in mind: winning a refund is unlikely if you actually opened and watched the content, but it's worth trying - especially if the course was expensive and you bought it recently.
You need to look at the platform's terms and the moment you got access. The previous answer about 14 days is correct, but there's a catch: most platforms require that you don't open the course at all or open it for just a couple minutes to check it out. If you've already completed 10% - that can be considered using the product, and then a refund really does become a problem.
Try writing to the platform's support anyway and ask for a refund, citing the consumer protection law. Honest answer: your chances are slim if you've already been actively studying, but sometimes pressure on the seller through a complaint to Rospotrebnadzor helps. While you're at it, check whether the platform can freeze your access and let you restore it later - some of them allow that.
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