Can I return an item bought on sale?
I bought a pair of pants at Decathlon during the summer sale, but it doesn't fit me at all. The store says it's not refundable because it was on sale. Is it really legal to refuse returns on discounted items?
2 answers
★ Best answer
No, that's not legal. Sales don't change your consumer rights - you've got 14 days to return a defective item or one that doesn't match the description, regardless of whether it was on sale. Decathlon is just trying to block you, but you can remind them of this or contact management if the store refuses.
Consumer law protects you no matter the season or the price: if the pants don't match what you expected, you have the right to return them. Contact Decathlon directly and make sure you push back on this, because the clever folks in stores often forget that sales don't change anything about your legal guarantees, and they're counting on the fact that a lot of people just give up.
Your answer
Log into answer.