Delivery driver broke the product - who should pay for the replacement?

In most cases, either the store/seller or the delivery service should pay for damaged goods - it depends on who was responsible for delivery. If you ordered from an online store, the store usually bears responsibility to you as a customer, even if a third-party service handles delivery. Your job is just to report the damage and provide photos or video evidence.

Here's how it works in practice: first contact the store or support where you made the purchase. They'll usually ask you to take photos of the broken item in its packaging, sometimes a video of you unboxing it. Then the store figures it out - either sends you a replacement for free or refunds your money. If the store refuses, you can file a complaint with the consumer protection system or through the payment method you used.

If a courier brought the item and you unpacked it in front of them, it's best to point out the damage right away - draw up a damage report signed by the courier. This makes the return process easier. But even without that, the store is obligated to help if you contact them within a reasonable timeframe with photo evidence. You shouldn't have to pay for the replacement.