I ordered a lamp from Ikea two weeks ago and when it arrived the lampshade had a pretty noticeable scratch on it. I already opened the box and put it in my bedroom. Can I still ask for a return or am I stuck with it?
Yes, you can absolutely ask for a return even if you've already opened and installed it, because the damage is due to a shipping defect and not misuse on your part.
Contact Ikea customer service with a photo of the scratch and explain that the lampshade was damaged when you received it; they usually handle these cases without any issues and will offer you a replacement or refund. Most online retailers accept returns for transport damage even after you've opened the package, so you've got nothing to lose by trying.
Returns for shipping damage need to be done within specific timeframes (usually 14 days), so contact Ikea customer service right away with photos of the scratch and the opened packaging: they cover these cases, but if you wait too long it becomes harder to prove the damage came from them and not from you.
I had a similar situation with an order and it worked out fine, so don't worry. The key thing is to contact Ikea customer service as soon as possible with photos of the damage - they have shipping records and they know that the scratch didn't come from you but from how it was shipped. Mentioning the fact that you've already installed the lamp doesn't make any difference, because you didn't damage it. Report it right away and you'll probably get your return processed without any issues, as long as you do it within a reasonable timeframe from when you received it.
Log into answer.
