The best move here is to search for the athlete's name directly on her social media or official channels rather than relying on viral recaps, since those tend to scramble the facts pretty quickly. Once you have her name and the event date, you can usually find her actual statement or interview where she addresses what happened in her own words.
I'd push back on the assumption that an apology definitely happened just because the situation went viral. Sometimes people respond to incidents, sometimes they don't, and sometimes what gets shared online as "an apology" is actually just a clarification or explanation that got reframed. Hyrox events draw a lot of participants, so incidents that blow up on social media aren't always the ones that get formal statements attached to them. The details matter way more than the viral framing, so tracking down which specific race, which athlete, and what actually went down is worth the extra effort before deciding whether an apology was genuine or how it compares to how other athletes have handled similar situations.