I recently bought two tickets from a reseller website for a reggaeton concert in my city, but when I got there they told me they were counterfeit. The concert's already happened and I have no idea how to get my money back or where to report this.
What they mention above about the payment method is useful, but what matters now is that you act fast because time's running out! Contact the resale platform directly, not just the seller, and explain that you received fake tickets with proof (photos, messages from the event). Most of these sites have buyer protection and can force a refund or take action against the seller. If the platform doesn't respond or refuses, then open a dispute with your bank or payment provider, because that's where you usually have more power to recover your money. Also, consider reporting it to the national police or Civil Guard as fraud, because that's what it is, even though these cases often don't get much follow-up.
Did you pay with a credit card, transfer, or something else? That makes a difference because you have more options depending on the method.
First thing is to contact the reseller and demand a refund. Keep all the conversation, the tickets (even though they're fake), and any proof that they rejected the entries. If they don't respond or refuse, you can dispute the transaction with your bank or payment platform (PayPal, Bizum, whatever you used). Most entities have buyer protection that covers this kind of fraud, so you've got a pretty good shot at getting the payment reversed.
Also, file a report with the National Police through their website (cybercrime section) or at your local precinct. It's important to have that report number in case the reseller tries anything later. Also check if the resale page where you bought from has its own complaints system; some platforms close accounts for fraudulent sellers if they rack up reports. And if the page has buyer protection terms, use them: many guarantee that tickets are valid. It's not guaranteed you'll get everything back, but between the bank dispute and the report you've got plenty to work with.
Don't do anything irreversible like leaving bad reviews without documenting everything first, because that can get you into legal trouble if the reseller decides to fight back. What you need is a clear record of everything: screenshot of the purchase, the fake tickets you received, the email from the event confirming they're not valid.
Contact the resale platform (not just the individual seller) and file a dispute for inauthentic product or fraud. They have systems to handle this and can freeze the seller's money or force a refund. If you paid by card, also report the specific transaction to your bank as fraud, but do it after you've opened the case with the platform, not before. Some banks can block the process if there's already a dispute going on elsewhere.
If the platform refuses to act (which would be unusual), then consider reporting it to the prosecutor's office or your country's consumer protection agency. Many times a threat of formal complaint makes resellers move quickly. Time is on your side while the event is still recent, so don't wait too long.
You got stuck with something pretty annoying, but you have more options than it looks like. The main thing is don't wait for the resale platform to do something on its own - those websites often just put the problem between seller and buyer and wash their hands of it, so you're gonna have to push.
First, gather everything: photos of the fake tickets, screenshots of the original listing, your purchase confirmation email, and if possible, the message or email where the venue told you they were fake. Then open a formal complaint on the platform itself (not just a private message to the seller). If you paid with a card, call your bank too and report that you received a fraudulent product - depending on your card and how much time has passed, sometimes they can reverse the transaction or start an investigation. With a bank transfer it's trickier, but it's still worth trying at the bank.
About reporting it: the National Police has a specific division for online fraud, and a lot of provinces now accept reports online. The reseller is probably committing fraud, especially if they knew what they were doing. You don't need a lawyer to file the initial report. Meanwhile, keep your tone firm but not threatening on the platform - document every step, every message - because if it ends up in court, that record protects you. Some resellers are people who didn't even know they were selling fakes, but others are straight-up scammers, so be ready for them not to cooperate much.
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