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A monthly request isn't the standard, but before you worry too much check whether they're actually asking you for it or if maybe it's an automatic notification from the modem that keeps repeating! It happens that the device has a built-in reminder independent from the provider. If they then confirm that yes, they really do require it every month, try contacting them directly (not through generic chat but a technician) and ask for the specific reason - maybe it's a wrong setting in your account that you can get them to disable, or it's a policy only for certain contracts and they can exempt you from it.
No, that's not normal, and frankly it's a pretty odd request. Usually providers ask you to change it once after activation or if you suspect a security issue, but getting a monthly request is unusual. I'd suggest contacting their technical support directly to figure out if it's a new policy, a mistake, or if there's something weird going on with your account - it could even be phishing disguised as a legitimate request.
Having your provider ask you to change it every month is really unusual and sounds like an excessive measure! In my case I had a provider who sent me a similar message only once when there had been a suspicious access attempt, but afterwards I contacted them to clarify and they told me it was a generic communication sent by mistake to multiple customers.
If they really keep asking for it monthly, I'd try contacting them to understand if there's a specific security reason behind this, because normally it's not a standard practice and it could be an error on their end or a sign that something isn't working as it should with your line.
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