I've noticed for about a week now that the meter keeps showing consumption even though I'm not using water in the house. I've already checked all the faucets and there are no visible leaks. Could it be that the meter broke or is there a leak in the pipes inside that I can't see?
The meter test they mentioned works, but here's the thing: if you shut off the main valve and the meter keeps running, it doesn't necessarily mean the meter broke. The leak could be between the meter and that valve (in the inlet pipe), which is your responsibility as the user. What I'd recommend is calling your water provider so they can do a full inspection - they'll be able to tell if it's the meter itself or if there's a leak in the service line. In the meantime, if you want to avoid surprises on your bill, ask if they offer any kind of dispute process for unusual consumption while you're investigating.
The first thing to do is test the meter: shut off the main water valve, wait 30 minutes without using any water, and check if it keeps running. If it doesn't move, the leak is in the internal pipes of the house, probably in an underground pipe or inside the walls. If it keeps running with the valve closed, it's almost certain the meter is damaged and you need to notify your water company so they can check it. Either way, if you suspect any internal leak, it's a good idea to call a plumber to locate exactly where the water is coming from, because that really is urgent.
If the main shutoff valve is closed and the meter keeps running, then the meter itself is damaged - that's not a leak. Call your water provider to have them check it or replace it, because a broken meter can leave you paying for water you never used.
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