What will the new "red button" do on Gosuslugi?
A new feature will appear on the Gosuslugi platform. I'm curious to find out what it's for and how an ordinary citizen can use it.
6 answers
★ Best answer
Gosuslugi did introduce a feature for urgent contact with support, and it really comes in handy when you need a quick answer. Last year I needed to check the status of documents I'd uploaded to the portal - the standard ways of reaching them required waiting, but the issue was urgent. The red button let me get straight into chat or to an operator without going through a bunch of menu options.
It works pretty simply: usually the button is at the bottom of the screen or in the profile section, you click it and a window opens to contact support. You can describe your problem or ask a question right there. The system either offers a solution through a chatbot or connects you to an operator if you need human help. The main advantage is saving time on finding the right contact or section.
You should use it specifically for urgent or critical situations: when the service isn't working, when something won't upload, when you need an answer right now. For regular questions that don't need an immediate response, you can stick with the standard ways to reach out. But if you're in a rush - this button saves you time and stress.
The last time I logged into Gosuslugi, there was a button for quickly contacting tech support or filing a complaint about service quality. If that's the new feature you're talking about, the idea is so you don't have to hunt for support contacts all over the website - you just click it and immediately describe your problem. A "red button" typically works as an emergency alert, so it's most likely meant for urgent issues or complaints about broken functionality.
It's kind of hard to tell from the description what exactly this "red button" is supposed to do - it could honestly be a few different features that fit the bill. But if we're talking about quick contact with customer support, here's a tip: before you file a complaint, try looking for the answer in the FAQ section or in the chatbot on the site first - usually issues get resolved faster that way than going through the live queue 😊
I'm not entirely sure which specific button you're referring to, but if it's a new feature, it's most likely something like an "SOS" or "Urgent Question" button - these are usually added so you can quickly get help when something goes wrong and you don't feel like digging through the menu maze.
In practice, it works pretty straightforwardly: you hit the red button, describe your problem in a couple of words, and your request goes to technical support or the relevant department. It's handy when you need urgent help - you don't have to figure out where to write or which service to select. Though of course the response might not be instant, but your request will definitely get to the right place.
If that's the red button for urgent issues, then the main thing is it saves time searching for the right support section. Usually features like that work as a direct channel to an operator or a chatbot that immediately routes you to the right department depending on your problem. It's useful when you need an urgent answer and don't have time to dig through FAQ sections or wait for the regular support form to open.
Actually, the red button on Gosuslugi is a feature for quick access to filing a complaint about the quality of service or employee conduct. It's there for those moments when something goes wrong: either the service isn't working properly, or the information on the site is outdated, or a response didn't come on time. Instead of searching for the right section and spending ages filling out a contact form, you can just hit this button and file a complaint in literally two clicks.
A couple years ago I tried to process some documents through the platform, and this weird situation came up - the system was accepting my data, but then it kept asking me to re-verify my identity even though I'd already done that. After struggling with it, I found the feedback form, but it was buried so deep in the menu that I spent more time looking for it than actually describing the problem. This button is exactly what you need for situations like that - to quickly alert the admins that something isn't working right.
The main thing to understand is that it's not a magic wand to solve your problem, but rather a feedback channel. Your complaint will go to the relevant authorities, but it'll be reviewed in the normal order. Still, if you genuinely have a complaint about service quality, this button lets you document it without jumping through a bunch of hoops with paperwork.
Your answer
Log into answer.