I ordered wireless headphones on Wildberries in July, and by August the left earbud stopped charging. I have the receipt, and the product is genuine. Will I be able to return them under warranty or do I need to contact the seller?
What does your purchase document say about the warranty period? Usually earbuds come with a warranty of anywhere from six months to a year, and a month of use definitely falls within that timeframe. I'll second the advice to reach out through the Wildberries chat - it's way easier to handle everything there. But I'll add something important: when you write to support, send photos of the earbuds and your receipt right away, and give them a detailed description of what happened (the left module won't charge). That way the seller or platform won't be able to nitpick over minor details and will process your claim faster.
Don't file a claim directly with the manufacturer - start with the seller on Wildberries. Warranty service on the marketplace goes through them, and it's faster than hunting down the company's contact info. Reach out to the marketplace's support chat with photos of the headphones and your receipt, describe the charging issue, and they'll help arrange a return or replacement. A month is clearly a defect, not wear and tear, so with your receipt and proof the item's original, you shouldn't have any problems.
I got my warranty through the marketplace too - it really is faster than going straight to the manufacturer. One thing worth paying attention to: a month is usually within the warranty period, but you need to file the claim correctly. When you contact support, make sure to specify right away that it's a battery defect (the self-charging element), not physical damage - that'll help you avoid questions about whether it was user error.
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