LG washing machine warranty claim for defective drum

With a defective LG washing machine that's still under warranty, you've got every right to make a claim. The first thing is to contact LG's technical service directly or the store where you bought it, making sure you have your receipt and the appliance's serial number handy. If they tell you it's not the manufacturer's fault or they refuse, you can go to the consumer office in your autonomous community, and they usually sort these things out in way less time than you'd think, especially if the washing machine is less than 2 years old.

I've seen it all in these 8 years driving and I'm telling you don't mess around with appliances like that. Contact the technical service right away and have your receipt and warranty handy; sometimes the store moves faster than the official service, so try both if you need to. The most important thing is that you do this quickly because if the warranty period runs out shit gets complicated. I'd say send them an email in addition to calling, that way everything's documented.

Totally, contact tech support with your receipt and warranty in hand, but that's already been said. What's important is that if the technician says it can't be repaired or it takes too long, you demand a replacement or a refund - that's your right as a consumer. Don't let them convince you to pay anything if it's still under warranty, LG has to take responsibility.

I agree that you need to move fast with this. One thing people sometimes forget is to document everything - take pictures of the drum problem, save the messages you exchange with technical support, all of it. LG has no choice but to repair or replace the machine if it's under warranty, but having everything on record saves you a lot of headaches down the road.