The charger doesn't work anymore, the tablet shut off and I can't turn it back on. It's been more than 60 days since I bought it, but it should still be under the manufacturer's warranty. How do I file a claim? Do I need to contact Amazon or go straight to the manufacturer?
First, try leaving the tablet plugged into the charger for an hour or more, even if you don't see any signs of life. Sometimes they discharge completely and take a while to respond, so it's worth waiting before doing anything else.
If that doesn't work, you have two paths, but they're not mutually exclusive. On one hand, Amazon is responsible for what it sells during the first thirty days, but after two months you're already outside that window. On the other hand, the manufacturer is responsible for manufacturing defects throughout the entire warranty period (normally one or two years). What you should do is contact the manufacturer directly with your tablet's serial number - you'll find it on the box, in the device settings, or engraved on the back. They'll tell you if it's covered under warranty and how to process the repair or replacement.
A practical tip: before you email the manufacturer, take a clear photo of the serial number and save it, then try to find their customer service number on their official website, not random numbers from Google. Some manufacturers have social media channels or chat that respond faster than email. In your first contact, mention that the charger failed and the tablet shut down after two months of normal use - make it sound like a defect, not something you did wrong. Have your Amazon receipt or confirmation email handy to prove the purchase date.
First thing is to check your invoice or Amazon confirmation email to see exactly when you bought the tablet, because even though two months have passed, if Amazon has an extended return policy (which varies by country), you might be entitled to a replacement or refund directly without going through the manufacturer.
If it's already outside Amazon's return window, then you need to contact the manufacturer. The manufacturer's warranty starts from the date of purchase, not from when Amazon delivers it, so legally you should be covered. You'll need to have the tablet's serial number handy (it's on the box or on the device itself) and proof of purchase. Look on the manufacturer's website for where their technical support or customer service is located in your country, and explain to them that the charger and battery stopped working. Some manufacturers have online claim forms, others ask you to call or send an email.
One tip: before doing anything, try leaving the tablet plugged into the charger overnight, in case the battery is completely drained and that's why it won't turn on. Sometimes the device takes a while to respond. If it still doesn't work, then go ahead with the warranty claim.
The manufacturer's warranty is independent of Amazon's return policy, so contact the manufacturer directly - look for the tablet's serial number in the box or on their website and register it if necessary. Some manufacturers have an online process where you upload photos of the product and the issue, and they tell you whether to send it by mail or if they'll refund you; others will ask you to call a support number. If the manufacturer says no, then you go back to Amazon with proof that they rejected your claim, because they have joint liability up to a certain point depending on where you made the purchase.
The charger is probably the culprit, not necessarily the tablet. That said, your best option depends on exactly where you bought it - whether it was directly from Amazon or through a third-party seller. If it was Amazon directly, they're obligated to fix this because the battery shouldn't die in two months of normal use. Contact Amazon customer service with a photo of the charger and explain that it won't charge; a lot of times they'll replace the device no questions asked if it's within a certain timeframe.
If the seller is a third party or if Amazon tells you they can't help anymore, then go straight to the manufacturer. Look for the serial number on the box or on the tablet itself (it's usually on the back), and go to the manufacturer's website to file a warranty claim. Some have online chat, others ask you to call. Have your Amazon receipt handy because they're going to ask for it to verify the date. If the tablet is less than a year from manufacturing, it should be covered no problem.
Here's the thing: even though it's been two months, Amazon typically extends its coverage beyond 30 days for manufacturing defects, so don't rule out contacting them first. But you're right that the manufacturer's warranty is what's really going to protect you long-term. My practical advice is to do both things in parallel: open a case with Amazon claiming the product arrived defective (because a charger that stops working after two months is clearly a quality issue, not normal wear), and at the same time contact the manufacturer with the serial number.
What nobody mentioned yet: before you make any claim, try another compatible charger if you have access to one. Could be a generic charger or one from another device that uses the same connector (USB-C, micro USB, whatever). If the tablet turns on with another charger, then it's just the adapter that's the problem and it's much easier to fix. If not, then it's a battery or port issue, which is the manufacturer's responsibility.
When you contact the manufacturer, have your receipt ready, a photo of the serial number (it's normally on the back of the tablet or in the system settings), and the charger's serial number if it's listed. Some manufacturers will offer you a direct charger replacement, others will ask you to handle it through the place where you bought it. But for now don't waste time waiting: open the case with Amazon today.
The others gave good answers, but there's a detail that changes everything: if two months have passed, you're probably already outside Amazon's return window (which is usually 30 days), so contacting Amazon won't get you very far. Your real card to play is the manufacturer's warranty, which typically covers one or two years. What's actually worth doing before claiming is to try another compatible charger if you have access to one, because the problem could be just that and you won't want to be waiting for a replacement if it's something so simple to check. Once you confirm the issue is with the tablet itself, find the serial number (it's on the box or in settings if it turns on) and contact the manufacturer directly with your Amazon purchase receipt.
Try first with a different charger before making any claim, because like others said, a lot of times the problem is just the cable or the adapter and not the tablet itself. If it doesn't turn on with another charger either, then contact the manufacturer directly with the serial number - Amazon will tell you two months have passed, but the manufacturer's warranty is a separate thing and it generally covers a full year from purchase.
I've dealt with accessories that just die out of nowhere, and what works is trying to charge the tablet with a different cable if you have one lying around, because sometimes the problem is just the charger and not the tablet itself. Try charging it with a compatible charger from another device (same voltage and connector) before doing anything else. If it still won't turn on after leaving it plugged in for a good while, then you've got a serious problem on your hands.
Here's the important part: contact Amazon first, not the manufacturer. Generally speaking, Amazon has a way more accessible customer service, and even though you've passed the 60-day return window, you can argue it's a manufacturing defect. Give them your order number and explain that it stopped working out of the blue. Amazon tends to be more flexible in these situations because they want to keep their reputation. If Amazon says no, then go straight to the manufacturer with the serial number and receipt to activate the manufacturer's warranty, which normally covers two years from purchase.
What I wouldn't do is go to the manufacturer first because they're going to ask you for documentation, proof of purchase, and it'll take weeks. Amazon has a chat that responds fast and they can sort this out in days. Keep all your purchase documentation (emails, order number, screenshots) and have the exact tablet model handy for when you talk to them.
Don't assume that just because two months have passed you don't have any rights - that's what a lot of people get wrong. The key thing is to verify exactly which seller appears on your Amazon invoice, because if it was sold directly by Amazon, they can process a refund or replacement even outside their 30-day window if there's a manufacturing defect. If it was a third-party seller, then you need to go straight to the manufacturer with the serial number and proof of purchase, but before you do anything, try a different charger - a lot of times it's just the cable or adapter that's dead, not the tablet itself, and that changes the whole claim.
Right after you contact the manufacturer with the serial number, save everything: the emails, case numbers, dates. Some manufacturers have slow processes and if you need to escalate the complaint later, Amazon can actually step in if the manufacturer is taking too long or refuses without a valid reason, but for that you need evidence that you already tried going through the manufacturer first. Basically, it's not one or the other - it's manufacturer first, and if that doesn't work, you go back to Amazon with documentation that you already tried.
I had a similar situation happen to me recently. I bought a tablet to read recipes while cooking and it died out of nowhere after less than three months. What I did was look carefully for where the manufacturer's technical service was, not directly through Amazon. It turns out the manufacturer's warranty is completely separate from Amazon's return policy, so even if you've passed the 60-day window, that doesn't matter as much as the warranty time the tablet maker gives you.
Look in the original box or on the computer where you bought it for the device's serial number. With that you go to the manufacturer's website, a lot of times there's a "service" or "support" section, and that's where you register the tablet. You're going to need your Amazon purchase receipt too, so keep the screenshot or email handy. If the charger is really damaged, the warranty should cover you without any problem because that's considered a manufacturing defect in almost all cases.
One important thing: if you bought through a third-party seller on Amazon (not directly from Amazon), check that too, because sometimes the process changes a bit. But generally, contact the manufacturer first. They're going to ask you to run certain tests or take the tablet to an authorized service center, depending on where you are. They asked me to take mine to an authorized repair shop and they replaced it for free. The process takes a while, but it works.
When a device I bought on Amazon broke, I found out that the manufacturer's warranty and Amazon's return policy work in parallel, not one after the other, so you can do both. The important thing is to keep everything: receipt, serial number, photos of the damaged charger if possible. First try to contact the manufacturer's technical support with that info (it's usually in the box or on their website), because if the problem is the charger they might send you a new one without so much hassle. But also open a case with Amazon at the same time mentioning it happened shortly after you bought it - even if it's past their typical return period, they often resolve these situations if the defect is obvious and recent.
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