I've been having weird issues with Disney+ for a week now. The show freezes every couple of minutes, even though I have good wifi. It works fine in my computer browser, but on my phone it's impossible to watch without it cutting out. Is this a known issue or is it just happening to me?
I'm not sure if it's a widespread issue right now, but it definitely happens pretty often with the Disney+ app on some phones. Usually it's a conflict between the app and your Android or iOS version, or the app has accumulated some junk cache. Before you call support, try uninstalling and reinstalling the app, or go to your phone's settings and clear Disney+'s cache specifically - a lot of times that fixes video stuttering even if your wifi is working fine. If none of that works, then it's worth reporting it to them because it could be a bug in your system version.
Try uninstalling the app completely and then reinstalling it from scratch, because the exact same thing was happening to me a while ago and it turned out to be corrupted cache that wouldn't clear even when I force closed it! Also make sure you have enough free space on your phone, because Disney+ takes up quite a bit of memory and if you're running low on space it starts getting super slow. If it's still acting up after that, try lowering the playback quality in the app's settings (sometimes it comes set to maximum resolution by default and your WiFi connection can't handle it even if it seems good) and the difference is crazy, seriously!
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