I bought a Philips Airfryer a few months ago and recently, the fries and chicken aren't cooking evenly. One side gets nicely browned while the other stays a bit soft. Is that normal or is it a defect? Has anyone else had this problem?
I noticed the same thing with mine, and it's usually because you're overloading the basket or not shaking the food halfway through cooking. Try putting fewer things in at once and giving them a good stir once in the middle of the cooking time - it really makes a difference. If it keeps happening even with the basket less full, then yeah that would be suspicious like a defect.
It's usually not a factory defect, but more of a technique thing. The deal is that air fryers, even Philips ones, have zones that are a bit less hot - often toward the corners or the back. If you overload the basket, the hot air doesn't circulate properly and you're definitely going to get uneven cooking.
What I'd suggest: start by putting less food in at once, seriously less than you think you can fit. And most importantly, shake or flip your food halfway through cooking - it's not optional, it's the key. For fries for example, I pull the basket out at the halfway point and mix it really well. For chicken or stuff you can't shake easily, I flip it a quarter turn. It makes a huge difference. If even with that you still get some spots that are really undercooked while others are burnt, then maybe there's an actual heating element issue going on, but honestly I'm betting you'll see a big difference just by reducing the amount and stirring things around.
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