My LG washing machine that I bought recently spins out the clothes still very wet after the spin cycle. I've tried changing the spin program to maximum but it's the same. Could it be that the drum is stuck or is it a factory defect?
The spin cycle works because the drum rotates at a thousand revolutions per minute or more, so if the clothes come out soaking wet even though you've set it to maximum, the problem is almost certainly not mechanical but with the drainage: water isn't coming out during the cycle. Before claiming warranty, check that the drain hose doesn't have an odd angle (sometimes it bends itself behind the machine) and that where it enters the wall there's no clog of dirt or lint. If all that is clean and deployed correctly, then yeah, you need to contact LG because something's not working in the drainage system.
First check that the drain hose isn't bent or clogged, because sometimes clothes end up soaking wet if the water doesn't drain properly during the spin cycle. If the drainage is fine, try taking the clothes out halfway through the cycle and putting them back in to see if it spins normally - sometimes large items bunch up and block the drum. Since you bought it recently, if it's still wet after that, it's most likely a factory defect, so don't hesitate to call LG's service center; a lot of the time it's something simple like a miscalibrated sensor or a problem with the drain pump that they'll fix for free under warranty.
If you've already tried the spin cycle on maximum and it's still the same, the problem is most likely with the motor or the drum bearings, not necessarily something being stuck. Since you bought the washing machine recently, it's still under warranty, so your best bet is to contact LG's service center to have them check it at no cost - it's not worth tinkering around with things that could void your coverage.
Have you already checked if the drain pump filter is clogged? A lot of times lint, coins, or fibers build up in there and block the water flow, which keeps the spin cycle from working properly even though the drum is spinning fine. Open the access door (it's usually at the bottom on one side) and take out that filter to clean it really well - it's surprisingly common that that's the problem. If you're still getting soaking wet clothes after cleaning it, that's when I'd think about calling a repair technician because something else would be going wrong.
Don't listen to anyone who says it's just a drainage issue - if you've already tried the maximum spin cycle and the clothes are still soaking wet, it's most likely that the drum isn't spinning at high enough speed, which happens when the bearings wear out or there's a motor failure. Since it's a new LG, just take it straight to warranty instead of wasting time trying to diagnose it.
I don't think it's a factory defect if it's new, but there's something nobody mentioned: sometimes the problem is that the door seal is loose or damaged and lets water escape during the spin cycle, which reduces the spin speed without you realizing it. Before you touch anything, check that seal carefully and make sure it closes tight. If that's fine, then yeah, combine what the others said (check the drain, pump filter) because those are the most common culprits, but that door detail gets overlooked all the time.
It's probably not a factory defect if the machine is new, so before you go filing complaints, try running a spin cycle alone (no clothes) to see if water comes out with pressure; if nothing comes out or it comes out really slowly, that's your drainage problem. Another thing almost nobody mentions: sometimes LG washers have a small ventilation hole in the door or the rubber seal that gets clogged with lint, and that creates negative pressure during the spin cycle, preventing water from draining properly - take out the rubber gasket and clean it well all the way around the entire perimeter.
Before you start thinking about defects, try thoroughly cleaning the door seal - dirt, lint and dried detergent often build up there and block the drain without you noticing. Another thing almost nobody mentions: some LG models have an "emergency drain tube" coiled behind the machine for manual water drainage, and if it's uncapped or loose, water can escape during the spin cycle instead of going through the pump as it should, leaving all your clothes soaking wet.
When clothes come out soaking wet after spinning, 90% of the time it's because the water isn't draining properly during the cycle, not because the drum isn't turning. We had a similar problem with ours and it turned out there were hairs and detergent residue stuck in the drain hose, right where it connects to the tub - the water was trying to come out but staying inside, so even though the drum was spinning like crazy, the clothes weren't drying. Besides checking that the hose isn't kinked (like others already mentioned), make sure you also check where the hose connects to the machine on the inside, because sometimes a small clog forms there that's easy to clean but hard to spot. If the drain is completely clear and the clothes are still soaking wet, then it'd be worth calling a technician because at that point the motor or drain pump could be the issue.
The problem is almost definitely in the drainage, not in the drum motor. If it's spinning but the clothes are still soaked, it means the water isn't draining properly during that phase. Besides the pump filter (which was already mentioned), also check the entire drain hose: sometimes a small kink or bend forms that blocks the flow without you noticing, especially if the washer is built-in or pushed right up against the wall.
There's a trick that works: open the front panel (if it has one) or access it however you can, locate the internal drain tube that runs from the drum to the pump, and make sure it's properly connected at both ends. Sometimes it comes loose a bit over time. If you see lime deposits or dirt buildup around it, that can also be slowing down the drainage. Since the washer is new, it's probably not a lime issue, but it's worth checking.
If it's still the same after you've checked all that, then it really is a factory defect and you should contact LG directly, because a new washer should spin correctly. But 9 times out of 10 when this happens it's because of the drainage.
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