I bought a synthetic leather belt at Renner last week and the stitching at the end is already coming loose. I wanted to know if it's normal for it to fall apart this quickly or if I got a defective one. Do you guys use this type or do you prefer another material?
That's definitely not normal, a week is way too short - actually, if the seam is coming undone that fast, you probably got a defective one. Reasonably good synthetic leather holds up fine for a few months of regular use before the seams start falling apart, so what this suggests is that Renner sold you a product with poor finishing or it came with a manufacturing defect. Do you have your receipt? It's worth going back and complaining to get a replacement, because that's not normal.
That's definitely defective. Decent synthetic leather easily lasts a year or two if it's not mistreated, especially the stitching which has to handle a lot of tension. A week is ridiculous.
Go back to Renner and ask for an exchange, you're totally within your rights. Bring your receipt or invoice and show them the condition. Most stores accept returns no problem in the first few days. If you can't get an exchange there, contact their customer support online or by phone - they're usually pretty reasonable about obvious defects like this.
Good synthetic leather usually lasts about 2-3 years without issues, so a week is definitely a defect, but here's the thing: Renner generally replaces it no problem if you go back with your receipt, so it's worth trying.
Take the belt back to Renner with the receipt, because a week is definitely a defect and they usually accept exchanges without any hassle. But when you're choosing another one, pay attention to the stitching - a lot of the time Renner puts the same defective product back on the shelves, so you're not the only one who'll get stuck with it. If you get the chance, test the stitching with your fingers before you leave the store, even if it seems weird, because that saves you unnecessary trips back.
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